Nexidia Named Winner of Speech Analytics Market Leader Award For Fourth Consecutive YearSpeech Technology Magazine Recognizes Company for Product Depth and Tangible Results for Customers
ATLANTA, GA – July 12, 2010 – Nexidia, the market-leading provider of audio search and speech analytics solutions, today announced that it has been named the Winner of the 2010 Speech Technology magazine Market Leader Award in the Speech Analytics category for the fourth consecutive year. Since last year’s award, Nexidia has extended its technology into other traditional contact center areas including quality management, performance management and workforce optimization. This news further extends its reputation for delivering the most powerful, flexible and affordable speech analytics solutions in the market.
Established by Speech Technology in 2007, the Market Leader Awards are judged by an independent panel of industry analysts and Speech Technology editors. Speech analytics solutions are judged on several criteria, including: affordability, customer satisfaction, ease of use, accuracy, speed, depth of functionality, company direction and importance to current or potential customers. The publication noted that “Nexidia takes top honors again this year with a commanding set of scores across the board.”
“Speech analytics is an important and quickly-growing field, which is why we cover it in our annual Speech Industry Awards,” says David Myron, editorial director of Speech Technology magazine. “These awards are presented to companies whose accomplishments stand out in the marketplace. We recognize the companies that have demonstrated traction with customers, in addition to leadership, innovation, and achievement. That Nexidia tops the Speech Analytics category for a fourth straight year comes as no surprise, thanks to its commitment to innovation.”
“This recognition from Speech Technology magazine demonstrates that the industry is responding positively to Nexidia’s speech analytics technology and the tangible economic value we deliver to customers,” said John Willcutts, president and chief executive officer of Nexidia Inc. “Nexidia is committed to extending the benefits of speech analytics to improve every aspect of contact center operations.”
As part of this commitment, Nexidia has increased overall product functionality and engaged in more strategic partnerships. Within the last 12 months, the company has announced several major product enhancements, including Nexidia ESP which provides automated analysis and intelligence from contact center data. It also announced ESI-Quality, which uses speech analytics to support agent coaching and tie individual agent performance more closely with key corporate initiatives. And it has developed strong partnerships with companies such as HyperQuality and Merced Systems to more closely integrate with existing quality and performance management systems.
Additional information on all the 2010 award recipients is published in the July/August 2010 issue of Speech Technology magazine and is available online at http://www.speechtechmag.com.
Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realize the amazing possibilities now discoverable in audio and video content from contact centers, media outlets, government intelligence and legal discovery. For more information, please visit http://www.nexidia.com/.