Nexidia Named Market Winner Speech Analytics for Seventh Consecutive Year by Speech Technology MagazineNexidia Recognized as “Gold Standard in the Industry” for Consistently High Ranking Technology
ATLANTA – August 14, 2013 – Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that Speech Technology magazine has named the company the 2013 Market Winner in Speech Analytics. This marks the seventh consecutive time the company has earned this recognition. The award will be presented during the SpeechTEK 2013 Conference at the New York Marriott Marquis August 19-21.
Established in 2007, the Market Leader Awards are determined by independent industry analysts and Speech Technology editors. Products are judged on affordability, customer satisfaction, ease-of-use, accuracy, speed, depth of functionality, company direction, and importance to current or potential customers. Speech Technology acknowledged Nexidia for high rankings in “accuracy and depth of functionality.”
Nexidia impacts the market by offering its customers a way to improve their operations both inside and outside the call center. Nexidia customers such as Time Warner Cable, Comcast, multiple BlueCross BlueShield plans, and TalkTalk have used the information gained from their customer interactions to positively influence their marketing, sales, and customer care departments. As one analyst notes, “Nexidia continues to be a pioneer in analytics applications in the contact center and elsewhere in the enterprise.”
Paul Stockford, chief analyst at Saddletree Research, singled out Nexidia’s solutions and the company’s organization in general. “I…was impressed by the results obtained by using Nexidia’s dictionary-independent solution,” Stockford says. “According to customers, it is highly accurate, along with being fast and efficient.” He added, “On top of that, Nexidia…is a well-managed company, and they have a comprehensive understanding of the industry… Analytics is all they do. When the focus is that sharp, the outcome tends to be very positive.”
Nexidia’s success can be attributed to their continued focus on the core technology and the key differentiators that give their customers an edge. Their dictionary independent approach delivers a highly scalable, accurate solution that goes beyond contextual, narrative driven results and gives customers a way to use the information contained in their customer interactions to generate empirical, statistically driven data to power transformational business decisions.
“Nexidia continues to innovate and elevate our products to offer a best in class solution to our customers,” said John Willcutts, President and CEO of Nexidia. “We’re excited by the projects our customers are undertaking using our technology. The insights they’re generating are turning them into leaders in their industries as they reduce operational costs while improving the service they deliver.”
Nexidia provides interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit http://www.nexidia.com/.