CyberTech and Nexidia Announce Global Partnership AgreementCyberTech's Recording Solutions Integrate with Nexidia's Award-Winning Speech Analytics to Bring the Power of Multilingual Phonetic Search to the Global Marketplace
LONDON and AMSTERDAM – September 21, 2010 – CyberTech, the world’s fastest-growing and one of the largest compliance recording providers, and Nexidia, the market-leading provider of audio search and speech analytics solutions, have today announced a global partnership agreement which brings the power to extract deep and meaningful business intelligence directly from recorded interactions to the global marketplace. With Nexidia’s speech analytics solutions available in over 30 languages, and CyberTech’s presence in more than 65 countries, this integrated solution is targeted at maximizing business benefits to contact center, public safety and financial services customers across the globe.
Utilizing Nexidia’s patented, award-winning phonetic indexing and search technology, the combined solution gives contact centers easy access to 100 percent of the content in their calls and enables them to reduce average handle times, increase first call resolution rates, improve agent performance, improve quality monitoring and cut operational costs. Having access to 100 percent of calls also ensures accurate regulatory monitoring and compliance, enables easier complaint handling and provides fair performance reviews for agents. Nexidia’s multilingual capability allows recordings in more than 30 languages, with various dialects and slang terminology, to be speedily analyzed without the need for any training or dictionary development. And, automatic language identification makes it simple to search content across multiple languages, which is invaluable in countries with multicultural populations.
CyberTech International is a recognised innovator of voice recording and monitoring solutions. It leads the field in the voice logging and communications recording industry and its recording solutions have set new standards for reliability and resilience. The company leverages its years of industry expertise to introduce technologies that provide reliable, easy-to-use and future-proof solutions, enabling organizations to improve performance, optimize service and mitigate risk.
Nexidia’s award winning product portfolio brings innovative new product development and a reputation for technical excellence and product depth that brings proven value for customers in a wide range of market sectors. Together CyberTech and Nexidia set high standards for delivery of tangible benefits from speech analytics.
“Speech analytics is rapidly becoming a must-have for many organizations that need to access the vast store of critical business intelligence in their call recordings,” states Paul Manyweathers, director of global business development at CyberTech. “Partnering with Nexidia is a natural fit for us because of their reputation for technical innovation, and because there is a great deal of synergy between our company philosophies and markets already addressed. It is vital that any company we work with provides solutions with real customer benefits. Nexidia’s unique approach has already produced many impressive implementations with committed customer advocates. We now look forward to building a strong, long-term working partnership.”
There is a great deal of consistency in the markets penetrated to date by both companies. CyberTech implementations encompass financial services, public safety, call centers and education. It is, in fact, the second largest supplier of recording solutions to the financial market with many high profile customers, including nearly half of the world’s top 25 banks. Nexidia has detailed expertise in banking and the collections markets, emergency services, healthcare, government, rich media and legal domains. The combined knowledge of these complex environments, with their specific regulatory, security, compliance and business needs, brings a complete solution to these markets.
Jonathan Wax, vice president EMEA at Nexidia adds, “CyberTech’s global reach will enable us to provide leading edge solutions to a wide customer base, both in Europe and the United States as well as the Middle East and other parts of the world. At Nexidia, we’ve built our reputation on driving innovation and developing new products to meet market demand. This partnership reinforces our motivation to provide solutions that solve real business problems, generate substantial returns on investment for clients and keep pace with evolving market needs.”
Founded in 1985, CyberTech International is the longest established and one of the largest global providers of call recording solutions. CyberTech is also currently the fastest growing and uses the latest, innovative recording technologies to provide the most secure, open and future-proof solutions that enable organisations to improve performance, optimize service, mitigate risk and maintain compliance at a lower cost. For more information, visit www.cybertech-int.com.
Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realize the amazing possibilities now discoverable in audio and video content from contact centers, media outlets, government intelligence and legal discovery. For more information, please visit www.nexidia.com.